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“What do you do?” is not a rhetorical question

Hello dearests, it’s time for a (totally awesome and must-read) guest post from Gareth!

In the recent Awesome Chat Session we had to make introductions. Part of that was explaining what you do. Saying “I run a blog,” or “I’m trying to escape the corporate world, like our charming host managed” just didn’t cut it. These would have been fine if the question was rhetorical, but it’s not.

Hello ...
Creative Commons License photo credit: Iain Farrell

You need to have an answer for this question. It used to be called an elevator speech, but who talks in elevators anymore. I certainly don’t, and if someone asked me what I did while standing in an elevator my answer would probably read along the lines of “I ride elevators that are on the verge of breaking down to see how many trips they can manage before the cable snaps and everyone inside plunges to their deaths!” Well, I’d probably stand around in awkward silence umming and eventually coming out with something along the lines of “well, I kind of like run a personal development type blog thing that has an epic adventure twist sortof” Not very convincing is it. I bet the Dragon loves hearing things like that. (by the way, that was the response I gave in the awesome chat, not exactly awesome is it)

Part of the hesitation is that I don’t really know what I’m doing. I’m kind of notorious for not having a clue, but forging ahead anyway. Some people think it’s endearing, others think I’m an idiot. Of course, not knowing what I’m doing also gets in the way of developing a target market, determining your USP and other marketing buzzwords that make me sound a little pretentious. What it all boils down to is if I don’t know what I’m doing, how will anyone else.

The other part of the hesitation is that this feels like self promotion. (I do not succumb to tall poppy syndrome. I manage to cut myself down before anyone else gets a shot). This is my issue, and is probably only going to be solved by countless hours of therapy and perhaps some electro-shock treatment, so we won’t be dealing with it here.

What we can deal with is figuring out what it is you do and how to describe it. First things first, you need a piece of paper/mind mapping software/a blank document, so run along and get it, I won’t continue until you get back. Don’t forget the pen or pencil if you’re doing the low-tech approach.

Ready? You got everything you need? Good, let’s begin.

Step 1
What we’re going to do here is a brain dump. Open with the question “What do I do?” and right down absolutely everything that comes to you. Your list could look something like this:

cook, clean, drive to work, spend 8 hours avoiding working, drive home, cook, watch TV.

Not very useful though is it. we’ll change the question slightly. Try “What do I want to accomplish with my website/business?” Now your list may look like this

Change the world, work for myself, help people, release e-products that help people and so on.

A much better list and one we can work from.

Step 2
Take the most appropriate looking list and start asking “How can I …” as in “How can I change the world?” Do that for each of items on the list. This may take a while, so I’ll wait.

Done?

Good.

Go read through all you answers. There will be a common thread through most of them. For me it was something to do with stopping people getting in their own way when they set out to become achievers.

Step 3
Now we’re starting to get somewhere. Take that common theme and start phrasing it in such a way that your Right people will understand. Catherine has done this really well with her tagline. If you object to being called a weirdo, you’re probably not on the right site. I don’t know how many iterations were required to get to that one and it may change, but for now, it’s clear and you know exactly what she does, even if you don’t know how she does it. (The how isn’t important, if people are interested they’ll ask)

After a few iterations on my side, this is the statement I came up with. “I give actioneers the tools, training and support they need to defeat the Dragon of Mediocrity and all his minions” It’s snappy, it’s obtuse enough that only my right people are going to be interested, and if I practice it in front of the mirror enough, I may be able to get it out the next time someone asks me what I do. Which leads us nicely into

Step 4
Practice. Practice saying it out loud. Say it without hesitation. Say it into the mirror. Sing it into the shampoo bottle. Tell it to your dogs, (they’ll love you even if you tell them the same thing 50 times, your better half might not be so understanding).

When you’re comfortable with saying it, go out and tell people what you do, and gauge their reaction. This is one of the most important steps here. Your goal is to get your right people interested. If your right people aren’t interested, you may need to change it. If the wrong people are also interested, well, perhaps down the line you may be able to turn them into your right people. But don’t be afraid to change and experiment with it.

So go, come up with some pithy phrase to tell us what you do and give it to us in the comments. Then next time you can answer confidently.

Gareth kind of like runs a personal development type blog thing that has an epic adventure twist sortof. You can follow the adventure over on Fight Mediocrity.

  • http://topsy.com/trackback?utm_source=pingback&utm_campaign=L2&url=http://www.beawesomeonline.com/what-do-you-do Tweets that mention “What do you do?” is not a rhetorical question | Be Awesome Online — Topsy.com

    [...] This post was mentioned on Twitter by LaVonne Ellis, Catherine Caine. Catherine Caine said: A superiffic guest post from @gazandkim: “What do you do?” is not a rhetorical question http://bit.ly/9iFaJ9 [...]

    [WORDPRESS HASHCASH] The comment’s server IP (74.112.128.63) doesn’t match the comment’s URL host IP (74.112.128.10) and so is spam.

  • http://www.entredaddy.com/ Andy Fogarty

    I like this. A LOT.

    For some reason this is something that I've always struggled with. I've never really like the idea of an elevator pitch, probably because it sounded cheesy to me.

    I used to say “I'm an entrepreneur” – that's everyone these days
    I've said “I'm a ninja” – everyone's a ninja these days too
    I recently said “I stay in a state of being comfortably scared shitless” – basically was a joke about being an entrepreneur. They didn't get it.

    I'm going to give this another go tonight and I'll let you know what I come up with.

  • http://hypno.co.nz/blogs Mike Reeves-McMillan

    I help people who are ready to change their thoughts, feelings and behaviours, but don't know how, to take the next positive step.

  • http://www.BeAwesomeOnline.com Catherine Caine

    Website advice for delightful weirdoes.

    I have to thnk quitting the Day Job for that line. So many nice people are hearing I'm leaving and asking me where I'm going, so I've had the “What do you do?” conversation twenty times in the last week. My first ten answers sucked, by the way.

  • http://www.BeAwesomeOnline.com Catherine Caine

    I look forward to it!

  • http://www.BeAwesomeOnline.com Catherine Caine

    Very nice. Opens up conversations!

  • http://www.chewdigestbooks.com Gwen

    I get asked this question so often that I joke that if I had a dollar for every time….Anyway, I finally came up with a good answer that seems to not only pacify their questioning about me being home all of the time but opens up a line of questions.

    I am a book reviewer and the director of social media for two publications. I actually get paid to do something that I love.

    Who cares if that really means that I tweet and read all day in my sweats. I am bringing the joy of reading to the masses.

    Note:The above sounds really cocky and I am not that cocky in person.

  • http://www.BeAwesomeOnline.com Catherine Caine

    That's not cocky at all. It's stupendous. :)

  • http://www.mathsinsider.com Caroline

    I run a website that gives “Quick tips and Practical Advice” for parents to help our future mathematicians because in between cake eating and fear wrangling my doubts about launching the aforementioned website, (Really, Catherine, your website really helped me make it happen!), there just isn't time for me to fit in tutoring sessions for all the parents who want them!

  • http://www.BeAwesomeOnline.com Catherine Caine

    Oh Caroline, that's the nicest compliment I could possibly receive! Thank you!

  • http://fight-mediocrity.com/ Gareth

    That's really fantastic. (Anyone who helps people learn/teach maths ranks high in my book) And, I love that you're aiming it at interested parents of children.

    “Quick tips and practical advice that help parents multiply their children's maths skills.” (I like playing with words)

    Your logo is great.

  • http://fight-mediocrity.com/ Gareth

    It's not cocky, the mere fact that you think it might be cocky negates any cockiness that may have been present. Instead it's confident and ballsy. The fact that you get paid to do something you love is inspiring. The more people I see with this attitude, the more inspired I get that I am going to be able to get there as well.

    Two thumbs up for bringing more people the joy of reading.

  • http://fight-mediocrity.com/ Gareth

    Have they started asking, “but, you're not going to another job, how're you going to make money and live and and and ……..” (cue sound of head exploding in terror).

    I'm really looking forward to the day I achieve escape velocity and my colleagues ask me that question. My stock answer is going to be “Something I love, all day”

  • http://www.BeAwesomeOnline.com Catherine Caine

    Oddly enough, no. Everyone is all, “Awesome! Yay you!”

  • http://fight-mediocrity.com/ Gareth

    That's cool, I arrived at a whole list of questions that I'd want to ask on hearing that.

    And, I love my starbucks equivalent, because it's more socially acceptable than being a drunk.

  • http://fight-mediocrity.com/ Gareth

    Yeah, I struggle with it because to me it always feels like shameless self promotion. Then, I realised that some people ask the question because they are genuinely interested in you as opposed to filling the time while they think of the next thing to say about themselves. (I enjoy watching the reaction of people when you don't immediately respond with oh, I'm an engineer/accountant/lawyer etc. What do you do?)

    You're a Volvo-driving ballet dad (forgive the gender stereotype, you may be a soccer dad but I can't tell from your site) who makes it easier for people to sell online. (I don't like the last bit, I'm sure there's something snappier I can come up with there, but it's a start)

  • http://www.marsdorian.com/ Mars Dorian

    I want to illuminate the world with my endless fire inside. I believe in a future where you can build your own digital empire through your own awesomeness and doing creative and remarkable work that matters. It's there, you only have to take it ;)

  • http://hypno.co.nz/blogs Mike Reeves-McMillan

    Feel free to tweet me any of those questions (@MRMHypno)!

    Yeah, I realise the “Give up the coffee” message is probably not going
    to reach too many people. That's OK. I'm allowed my little strange
    unpopular dislikes.

  • http://fight-mediocrity.com/ Gareth

    That's great, but what do you do? What are you doing to make that future you believe in a reality?

  • http://fight-mediocrity.com/ Gareth

    It's not that the give up coffee message doesn't reach me. You've definitely given by far the best argument I've seen for it. But coffee for me isn't about the caffeine. It's about what it represents.

  • http://wpmututorials.com Andrea_R

    I gotta say, I am LOVING the delightful weirdos, by the way.

    (Hi, I'm a weirdo.)

    Right now, I am educating people on the awesome network feature coming up in WordPress 3.0.

  • http://twitter.com/marykw Mary K Weinhagen

    I'll be honest here and share that I find people who actually know what they do to be kind of scary and intimidating. So why am I so tempted to follow these clear and helpful steps?!?

    My current 'elevator speech' in response to “What do you do?” is to say, “ANYTHING I WANT!” because, well… it's the truth. And it typically stimulates interesting conversations. :-)

    Maybe I'm afraid that if I follow the steps it will reveal to me that I'm not up to anything at all… YIKES!!! Thanks for the dilemma Gareth… you ROCK!!! Not 'kind of' but really!

  • http://hypno.co.nz/blogs Mike Reeves-McMillan

    Exactly, and this is always the difficulty with change. Things are not
    just themselves, they're what they represent to a person emotionally.
    That's what a lot of diet programs miss. Cake is not just cake. Cake is
    celebration and comfort and memories, and besides that it changes the
    state of the brain and pushes some dopamine around… There's a lot more
    to it than “eat apples instead of cake”, which is why so few people make
    the switch.

    So (in my opinion) as well as understanding the literal and scientific
    and rational things that are going on, it's important to understand the
    emotional and symbolic things too. Not either/or but both/and.

  • http://www.BeAwesomeOnline.com Catherine Caine

    Because Gareth is awesome. :)

  • http://www.anencouragingbird.com BirdyD

    Just came to me “I encourage people to believe in a brighter future – for themselves & the Universe.”

    MikeD's – “I lead expeditions into the unknown.”

    Yay, coaching session! Thnx again Gareth – you rock! :-)

  • http://fight-mediocrity.com/ Gareth

    I'm going to be honest here too, but shh, because it's a secret. I don't really know what I do. I just got sick and tired of people going, “Oh, you run a blog, do you tell people what your dogs have destroyed or where your cat was sick” At least this way I get a confused stare and an awkward silence with those people before they scurry off to serve mediocrity.

    But today, I feel different to when I wrote this article. Today, I feel like an artist, and if somebody asked me what I did today I'd tell them “I create art that helps people battle the Dragon of Mediocrity on their own terms”

    I suspect if you follow the steps you'll find out that what you're up to is more impressive than you could possibly imagine.

    (P.S. Thanks for the Compliment. It's going in my spreadsheet of Fame)

  • http://fight-mediocrity.com/ Gareth

    Excellent. Those are both lovely.

    And it really was my pleasure. You've gotta love being able to help. it makes me all warm and tingly.

  • http://apatontheback.com Jodi Henderson

    This fits really nicely with some of the things I'm trying to work through right now so I'm adding it to my list of things to do. Thanks for sharing!

  • http://fight-mediocrity.com/ Gareth

    Glad I could help.

    I love your site and the fact that you're looking for instances of great customer service. Too many people complain about the bad but never highlight the good. I'll follow your site with anticipation of the next great service tale.

  • http://apatontheback.com Jodi Henderson

    Thanks! I really want other people to share their great customer experiences, so please keep that in mind in the event you've got one you want to share. :)

  • http://hypno.co.nz/blogs/index.php/2010/06/15/why-cake-is-never-just-cake/ Why cake is never just cake | Living Skillfully: Your Mind and Health

    [...] was having a conversation the other day with Gareth of Fight Mediocrity, on his guest post for Catherine Caine (she who is awesome online and teaches others to be [...]

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